Firstly, we are sorry that you are having issues playing the video. There are a number of things you can try to potentially resolve this:

• Try clearing your cache and cookies
• Ensure your flash player is up-to-date and has been enabled
• Disable any browser add-ons and pop-up blockers

Unfortunately, you will not be able to purchase any of the classes. However, you will have access to the classes for the length of your subscription. If you would like to extend your subscription, this can easily be done through contacting the support team.

If you have any questions or concerns before cancelling your subscription, please feel free to contact our support team.

You will be given access to the resources you have subscribed to after making an online payment and your order has been processed.

Your email address is used to uniquely identify you on our system and is important if your credentials such as password need to be reset. You can be rest assured that we will not sell this information to any other third party or spam you, however, we may occasionally keep you in the loop with our important announcements.

Due to the purpose of our courses, our system has been optimised for full functionality on laptops and tablets.

It is important to note that you cannot re-activate your subscription through the online learning platform. If you would like to extend your subscription, please send an email to support@croydonsam.co.uk, stating the length of your desired extension and your order number.

Please do not worry, if something is wrong, the best thing to do is to contact a member of the support team explaining in as much depth what the issue is so it can be rectified.

Yes, in the event where you have exhausted all the practice questions in each section. You will be able to repeat the questions.

Signing up to our platform is incredibly easy! All you have to do is add the course(s) you want to your basket and check out. After which, we will send you a secure username and password that will give you access to your training.

Yes, you can. Make sure you choose the PayPal option when you check out. If you pay using PayPal, we will use your PayPal email address to create a username for your training account.

The class materials can be found underneath the video you are watching under the class material section.

Our online platform is compatible with many browsers. We recommend for the most optimal experience that your browser is up-to-date. Please below a list of browsers we recommend:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

In order to contact the support team, you can email support@croydonsam.co.uk

You can view your billing history and receipts within the payments page .

We love to hear your thoughts on our services. For all feedback, suggestions and comments, please send an email to support@croydonsam.co.uk